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General Terms and Conditions

The general terms and conditions of the online store glinasi.com are compiled in accordance with the Consumer Protection Act (hereinafter: ZVPot), with the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-commerce.

The glinasi.com online store (hereinafter referred to as "online store") is operated by the company T.A. NARAVA TINA AVGUŠTIN S.P. (hereinafter the company or T.A. NARAVA)  The general terms and conditions deal with operations, user rights and the business relationship between the company and the customer.

T.A. NARAVA proizvodnja, storitve in trgovina Tina Avguštin s.p.Europe, tax number: SI 63561930 (the company is a taxable person), registration number: 6086543000, entered at the District Court of Ljubljana on 4.1.2012, the number of entry of the company in the court register is Srg 316-02-00316-2012/2, business account opened with NLB Nova ljubljanska banka, Slovenia, IBAN SI56 0230 1025 9737 545 (hereinafter: the seller)

You must be over 18 years of age to purchase or use products from the glinasi.com online store. By confirming your agreement to the general terms and conditions below, you also confirm that you are over 18 years of age.

The company undertakes not to set any contractual terms that would be unfair to the consumer, in accordance with the provisions of ZVPot. Unfair contract terms are void.

These general terms and conditions are published on the glinasi.com in the ''Terms and Conditions'' section in the footer of the page, they are also kept in physical form at the company's headquarters. By publishing on the website, it is considered that the general terms and conditions are known to the buyer, and by concluding the sales contract, the buyer declares that he has read the general terms and conditions and is fully acquainted with them.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

The company undertakes that any change to the general terms and conditions will be published on the website www.glinasi.com with the effective date of the change. The general terms and conditions are binding in that form and with regard to the content that was available to the parties on the day of concluding the contract. In the event of a change in the general terms and conditions, the changes become binding for the customer from the day he becomes acquainted with them.

The customer is considered to be aware of the changes at the time the change is posted on the website  www.glinasi.com and upon receipt of the notification of the change. By doing so, the buyer is deemed to agree to the change in the general terms and conditions.

If the buyer declares that he does not agree with the changed terms of business, the company has the right to withdraw from the contract.

In the event that an individual provision in the contract or general terms and conditions would be invalid or unenforceable or if a legal loophole would arise, this does not affect other provisions in the contract or general terms and conditions, with both parties agreeing that instead of the invalid or unenforceable or non-existent provision, a provision nearest to the purpose or objective of the contract shall be used.

AVAILABILITY OF INFORMATION

The company undertakes to always provide the following information to the user:

  1. company identity (company name and registered office, register number),
  2. contact information that enables the user a quick and effective communication (e-mail, telephone),
  3. essential characteristics of the goods,
  4. availability of products (each product offered on the website is available within a reasonable time)
  5. terms of delivery of products (method, place and deadline of delivery),
  6. all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
  7. method of payment and delivery,
  8. temporal validity of the offer,
  9. the period within which it is possible to withdraw from the contract and conditions for withdrawal; moreover, information about potential costs of returning the product for the buyer,
  10. explanation of the complaint procedure, including all details of the contact person.

USE OF LANGUAGE

In accordance with the first paragraph of Article 2 of the ZVPot, the company deals with consumers in the Slovenian language. It uses the full name of the company and registered office in written communications. When labeling products, it provides the customer with the necessary information regarding the characteristics, sales conditions, use and purpose of the product. This information is in the language that consumers in the area of the Republic of Slovenia can understand. Instead of verbal language, the company also uses generally understood symbols and images when labeling products.

When the business is also intended for foreigners, in addition to Slovene, the company also uses a foreign language, in accordance with the first paragraph of Article 14 of the ZJRS.

The T.A. NARAVA online store offers a choice of the following languages: Slovenian, English. It is possible to conclude a contract in all the mentioned languages.

TYPES OF USERS

By registering at www.glinasi.com you become a member of the online store. Registered members as well as guests who make a quick purchase and do not need to register before making a purchase have the right to purchase in the online store.

Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address, and a password. If a user wishes to change his e-mail address or password at any time, he can do so in his user profile.

PRODUCT OFFER

Products offered through the online store are part of the offer of the company T.A. NARAVA Product prices are presented as retail prices and include Value Added Tax (VAT) and do not include shipping costs. Occasionally prices fluctuate according to current promotions.

 

Due to the nature of online business, the offer of products in the online store changes and is updated, and therefore errors can also occur. In order to eliminate the errors as quickly as possible, the company requests that the customer inform them about them via the contact information published on the website.

We try to display the color images of our products as accurately as possible, but we cannot guarantee that the color display on your monitor will be the same as the live product.

PAYMENT METHODS

 The online store allows the following payment methods:

  • according to the pro forma invoice (UPN Universal Payment Order) to the company's account,
  • with payment or credit card (Mastercard, Visa, American Express)
  • via the PayPal system

Cash on delivery via the online store www.glinasi.com is not possible.

The company ensures that the customer, in the process of placing an order when concluding a distance contract using electronic means, explicitly confirms that he agrees to the payment by placing an order. The function that triggers the order is marked with the words ''confirm order''. By confirming the order, the consumer assumes the obligation of payment to the company.

PRICES

Prices include Value Added Tax (VAT).

Prices are valid at the time of the order and do not have a predefined validity.

Prices in the online store glinasi.com are the same for both registered members and guests of the online store.

The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an electronic message about the status "Order confirmed"). From this moment on, all prices and other conditions are fixed and apply to both the company and the buyer.

The company will give the buyer the final price, which will include VAT, before concluding the contract or before the offer becomes binding for the buyer.

PROMO CODE

The promo code brings various benefits (product discounts, free shipping ...) when purchasing and is limited in time. An active promo code is published by the seller in a way that corresponds to the purpose of the seller's marketing campaign. The seller does not guarantee that there is an active promo code at the time of purchase.

You can find an active code on the first page of the advertisement, in an e-mail or in other media. The code brings various benefits. Any code is always limited in time, but must be redeemed within a limited time, otherwise it is invalid.

How to use PROMO CODE? A promo code is an alphanumeric string of characters that the user enters before completing an order by entering in the "promo code" field. After that, the benefit automatically assigned to the coupon is activated in the system and it becomes clear in the product basket that the coupon has been activated.

PURCHASE PROCEDURE

  1. Product selection: On the website www.glinasi.com the user selects the product and clicks on the "Add to cart" link. The system notifies him that the product has been successfully added to the cart. To continue shopping, he must click the "continue" at the center and return to the online store. To complete the purchase, he must click on the "Shopping card" link and the system will take him to the shopping cart.
  2. Removing the product from the shopping cart: On the website www.glinasi.com, in the upper right corner, there is a shopping cart icon, in which after clicking on the icon, the user on the right side of the website is shown the products he added to the shopping cart while browsing the online store. The user clicks on "x" for the product he wants to remove from the cart.
  3. Shopping cart:To complete the order, the user submits the required information (e-mail, name, surname, address, address, place, postal code and telephone number), which we need to confirm and complete the order and deliver the product. If the user has not yet applied the promo code, he can re-enter it. The user then select and calculate the cost of delivery. The user can use the delivery service.The products that the user added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of shipping, the value of VAT and the total cost of payment are shown in the shopping cart before the order is completed. The user arrives at the section where he selects the type of payment (payment by proforma invoice, credit card, paypal) and fills in the data. He also must specify the address for issuing the invoice. The user confirms the order by clicking on the "Confirm order" button.
  4. IV. Completion of the order: The user can view the provided delivery information, the payment method he has chosen and the contents of the shopping cart. If the order has been successfully completed, the website displays the text ''Thank you! Your order has been successfully completed.

PURCHASE NOTIFICATION PROCEDURE

After placing the order, the customer receives an e-mail notification that the order has been accepted and then receives the tracking number of his package in the next e-mail.

The online store can call the customer on his contact telephone number to verify the data or to ensure the accuracy of the delivery.

The purchase procedure for legal entities is slightly different, they should  choose the option “VAT free purchase as EU company” and fill the form with company details and tax number. Online store will send an invoice to their email address.

ORDER

The purchase contract between the seller and the buyer is concluded in the online store www.glinasi.com at the moment when the seller sends the first e-mail confirming his order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.

 

The sales contract (i.e. the first electronic message on the status of the order) is stored in electronic form on the seller's server and is available to consumers upon their written request.

CONSUMER'S RIGHT OF WITHDRAWAL FROM THE CONTRACT

In the case of distance contracts, the consumer has the right to unambiguously and clearly inform the company by e-mail to hello@glinasi.com within 14 days of receiving the goods that he is withdrawing from the contract, without having to state the reason for his decision.

The buyer may inspect and test the received goods only to the extent strictly necessary to establish the actual situation and as is usual in stores. Any "testing" that deviates from the above can be considered a use of goods, and the buyer in accordance with the eighth paragraph of Article 43d of ZVPot is responsible for reducing the value of goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties and operation of the goods.

The consumer must immediately or no later than 14 days after the notification that he withdraws from the order return the goods to the company at the address: T.A. NARAVA tina Avguštin s.p., Suhadole 5c, 1218 Komenda, Slovenia. The consumer is considered to have returned the goods on time if he sends them before the expiry of the 14-day return period (the postmark is checked).

The consumer bears the cost of returning the goods, in case of withdrawal from the contract, if necessary. The only cost borne by the buyer in connection with the withdrawal from the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and a bank account to which he wishes to receive the returned payment. The refund shall be performed by the company immediately or no later than within 14 days of receiving the notice of withdrawal from the contract.

The company may withhold the refund of received payments until the goods are returned or until the consumer provides proof that the goods have been sent back. Shipping costs for the returned goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the seller (T.A. NARAVA ) undamaged and unused and in unaltered quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault.

In the event that the goods are returned due to use without the original packaging or the goods are damaged, the company may file a claim against the buyer for a refund of the value of the goods.

Upon withdrawal from the contract, where a promo code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user's bank account.

Warranty

The Seller offer a 12 month warranty for all products.

The Buyer can return the product if it does not have the characteristics explicitly promised by the Seller, if the Seller has sent the wrong product, in the wrong quantity or color, or if the product deviates from the Buyer’s order in any way. The Buyer can return the goods within 14 days from the day of acceptance and may demand immediate replacement for a flawless product or a refund.

Warranty does not apply in the case of: wear due to use ,  defects caused by incorrect, inadequate and negligent use. In the event of a warranty claim, please send us the product to the Seller’s address. The package must contain the Buyer’s information: name and surname, email address, delivery address and whether the Buyer wishes to replace or return the product. In the event that the Seller does not sell the purchased product anymore, the purchase price will be returned to the Buyer or the product will be (by agreement) replaced with a product of comparable characteristics. The seller is obliged to resolve the complaints within 7 business days.

SHIPPING COST

  • SLOVENIA: 3,95 eur
  • EUROPE UNION: 5,95 EUR
  • Rest od the world: 14,95 eur
  • The exact amount for your order will be calculated at the checkout.
  • We offer free shipping on EU orders over100€ and worldwide orders over 150€.

SECURITY

T.A. NARAVA Tina Avguštin s.p. uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the server.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Cookies and IP addresses

At the beginning of every online store visit, the Seller assigns each user a cookie for identification, to monitor the shopping cart and ensure traceability. Cookies are stored in the server’s memory only for the duration of the online store visit and are deleted after one hour of inactivity. The Seller can also store some permanent cookies on the user’s computer or device, such as the encrypted user identification number for identifying the user at the next visit of the online store or product appraisal, by means of which the user knows which items he has already rated, and indirectly also Google Analytics external cookies that serve to analyse website visits. The Seller may use this data in an anonymous summarized form for statistical analysis purposes. For the purposes of providing online security, the Seller also collects IP addresses from which the users access the online store.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

PERSONAL DATA PROTECTION

The seller undertakes to permanently protect all personal data of the user.

The buyer keeps the IP addresses of all visitors to the online store www.glinasi.com for an indefinite period of time, and for customers also: name and surname, e-mail address, contact telephone, primary address and delivery addresses, country of residence, gender, time and date of purchase and an archive of communication with the seller.

The seller will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. In no case shall the user's data be handed over to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his username and password and adequate software (antivirus) protection of his computer.

LEGAL NOTICE

The online store and all the information on it, product images, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission.

LIMITATION OF LIABILITY

The seller does his best to ensure that the information published on the website is up-to-date and correct. However, product features, delivery time, or price may change so quickly that the online store sometimes fails to correct the information on the website. In this case, the seller will inform the buyer of the changes and allow him to cancel the order or to change the ordered goods.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

EXCLUSION OF LIABILITY

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. You must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the data used to log in to the website (e-mail address, password).

Ratings, reviews and recommendations

The reviews, ratings and recommendations that customers write are part of the onlne store functionality and are intended for the whole customer community.

www.glinasi.com allows any online store customer to write the review while TANARAVA team will review them before publishing. TANARAVA will not publish reviews or postings that are in any way offensive, inappropriate, or that, in the opinion, do not serve other customers or visitors.

By submitting an opinion or comment, the user explicitly agrees to the terms of use of his or her opinion or comment and allows the publication of all or part of the text in all electronic and other media by TA NARAVA. TA NARAVA has the right to use the content of the opinion or comment for an unlimited period of time and for any purpose that is in TA NARAVAs business interest, including posting in advertisements or other marketing communications. The opinion author also declares and warrants that he owns the material and moral copyright for the written opinions and comments, and that he transfers these rights exclusively and unlimitedly to www.glinasi.com.

COMPLAINTS AND DISPUTES

The company respects the applicable European consumer protection legislation and makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address hello@glinasi.com. The complaint handling procedure is confidential and includes: receiving the complaint, reviewing the complaint, handling the complaint and responding to the consumer in relation to the complaint. The company will confirm as soon as possible or within 8 days at the latest that it has received the complaint and inform the consumer how long it will take to process it and keep him informed of the progress of the procedure.

The company respects the applicable European consumer protection legislation and makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address hello@glinasi.com. The complaint procedure is confidential. The online store will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to process it and keep him informed of the progress of the procedure.

The company is aware that the essential characteristic of the buyer's dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. Therefore, we do our best to resolve any disputes by mutual agreement.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer's domicile has jurisdiction.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the legal norms, we do not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could start in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

This legislation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Questions about the Terms of Service should be sent to us at hello@glinasi.com.

Love,

Tina from GlinaSi

Inspired by Clay Fairy

Inspired by Clay Fairy

Made with silica rich natural clay & pure botanical ingredients

Made with silica rich natural clay & pure botanical ingredients

Not tested on animals and never will be

Not tested on animals and never will be

Handcrafted with love in Slovenia (EU)

Handcrafted with love in Slovenia (EU)

70 years family clay tradition

70 years family clay tradition